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B2C Companies Need Customer Experience Automation

If your company is like most businesses, communication with your customers occurs across the customer lifecycle – and, customer communication originates from different functions and departments. Traditionally, different departments maintain their own disparate systems to manage different customer data and communications. As a result, customer data is spread across various systems. Several different platforms may be responsible for different kinds of customer messages, presenting a challenge for teams to keep assets and messaging up-to-date.

In order to manage disparate two-way communications across the entire customer lifecycle – and maintain a “data warehouse” with a unified customer view -- you need a single platform capable of centralizing and organizing data, messaging, and assets.

Enter Customer Experience Automation.

April 10th, 2017|

What is Experiture?

Experiture is a platform that allows customers to easily create, launch, measure, and optimize customer destinations and multichannel messaging. We call it "Customer Experience Automation".
March 1st, 2014|